Project Overview

Omega Healthcare Investors, Inc. provides financing to the long-term care industry operating a portfolio of skilled nursing and assisted living facilities. Omega needed an app enabling facility operators to manage property maintenance, regulatory compliance, and reporting across 440+ healthcare properties.

Challenge

  • Property condition reporting through quarterly visits with 3-month gaps
  • Maintenance coordination email-based with 72-hour average response
  • No digital compliance tracking for CMS survey readiness
  • Paper-based maintenance logs losing knowledge with staff turnover
  • Capital planning had no digital condition documentation
  • Environmental reporting fragmented across 440 properties

Solution

  • Developed healthcare property management app with maintenance, compliance, and condition reporting
  • Created real-time maintenance coordination with photo documentation and resolution tracking
  • Built CMS survey readiness tracker with checklist management and corrective action monitoring
  • Designed digital property condition assessment with photo documentation and trend tracking
  • Developed capital expenditure planning linking assessments to budget forecasting
  • Implemented portfolio compliance dashboard with facility-by-facility scoring

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Result

  • App deployed across 440 properties within 9 months
  • Maintenance response improved from 72 hours to 8 hours
  • Property visibility improved from quarterly to continuous
  • CMS compliance scores improved by 22% across portfolio
  • Digital logs retained knowledge through 34% annual turnover
  • Capital planning accuracy improved by 38%
  • Dashboard identified 28 at-risk facilities enabling proactive intervention

Client Remark

“Overseeing 440 healthcare properties through quarterly visits and email is like managing a hospital without monitors. MDA developed an app giving continuous visibility into condition, maintenance, and compliance. Response time dropping from 72 hours to 8 hours proved healthcare facilities need the same digital sophistication as clinical care.”

– Taylor Pickett, CEO, Omega Healthcare Investors, Inc.

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