Project Overview

Universal Health Services, Inc. is one of the nation’s largest hospital management companies operating behavioral health facilities and acute care hospitals. Behavioral health treatment requiring sustained engagement between sessions needed a patient app supporting therapy continuation, medication adherence, and crisis management.

Challenge

  • Outpatient treatment engagement dropped 44% between weeks 2 and 8
  • No digital tools supporting patients between therapy sessions
  • Crisis resource access required calling a facility or hotline
  • Medication adherence for psychiatric medications averaged 58%
  • Progress tracking was clinician-observed only with no patient self-assessment
  • Group therapy coordination was phone-based creating access barriers

Solution

  • Developed behavioral health companion app with daily mood tracking, therapy tools, and crisis resources
  • Created crisis safety plan accessible offline with coping strategies and emergency contacts
  • Built medication management with reminders, side-effect tracking, and pharmacy coordination
  • Designed therapy homework section with journaling prompts, CBT worksheets, and mindfulness exercises
  • Developed group therapy scheduling and virtual attendance with session preparation
  • Implemented clinician dashboard showing engagement, mood trends, and crisis activations

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Result

  • Treatment engagement improved by 62% with sustained participation through week 8
  • Crisis safety plan accessed 2,400 times in first year
  • Medication adherence improved from 58% to 78%
  • Therapy homework completion increased from 22% to 56%
  • Group therapy attendance improved by 34%
  • Clinician between-session visibility enabled 28% more timely adjustments
  • 30-day readmission rate decreased by 18%

Client Remark

“Behavioral health works when patients engage between sessions. Paper worksheets and no weekend crisis resources was failing patients. MDA developed an app extending treatment into daily life. Engagement improving 62 percent and readmissions dropping 18 percent proves digital tools belong in behavioral healthcare.”

– Marc D. Miller, CEO, Universal Health Services, Inc.

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