Project Overview

Laboratory Corporation of America Holdings performs over 600,000 tests daily across clinical laboratory, drug development, and genomic testing. LabCorp needed a mobile app providing seamless test results delivery, specimen collection scheduling, and health data management for tens of millions of patients.

Challenge

  • Patient results portal had only 12% adoption; 88% received results only through physicians
  • Mobile results access had 4.8-second load time causing 52% abandonment
  • No specimen collection scheduling; patients waited at walk-in centers
  • Results presented as raw laboratory data with no patient-friendly interpretation
  • No integration with Apple Health/Google Fit for longitudinal tracking
  • Result notification was email-only with 48-hour average delay

Solution

  • Developed native iOS and Android app with biometric login and real-time result delivery
  • Created patient-friendly results translating lab values into plain-language with visual references
  • Built appointment scheduling for specimen collection with wait time display and queue management
  • Designed longitudinal health tracking showing test trends with physician-shareable reports
  • Implemented instant push notifications delivering results within 2 minutes of finalization
  • Developed Apple Health and Google Fit integration for comprehensive health tracking

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Result

  • Portal adoption increased from 12% to 38% serving 42 million annual reports
  • Results delivery reduced from 48 hours to 2 minutes
  • Specimen collection scheduling reduced wait from 34 to 8 minutes
  • Patient-friendly interpretation reduced physician inquiry calls by 34%
  • Longitudinal tracking averaged 3.2 monthly sessions per user
  • App achieved 4.6-star rating with 180,000+ reviews
  • Digital engagement improved brand preference by 22%

Client Remark

“Forty-two million patients getting results through us deserved better than waiting days for a phone call. MDA built an app delivering results in 2 minutes with plain-language interpretation. Adoption tripling and wait times dropping from 34 to 8 minutes proved even laboratory services can deliver consumer-grade digital experiences.”

– Adam H. Schechter, President & CEO, LabCorp

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